At LGExch, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and the rights you have over your own information. Please read this before creating your account or making any transactions.
Last Updated: January 2026A quick overview of the key privacy commitments LGExch makes to every player on the platform.
All personal and financial data stored on LGExch servers is protected using industry-standard encryption. Your CNIC details, payment information and account credentials are never stored in plain text.
LGExch does not sell, rent or trade your personal information to any third party for marketing purposes. Data shared with partners is strictly limited to what is needed to deliver platform services.
Payment data for JazzCash, Easypaisa, Raast and Bank Transfer transactions is processed through encrypted channels. LGExch does not store full card or wallet credentials on its own servers.
We only collect data that is genuinely necessary to run your account, process transactions and meet our obligations. No excessive or irrelevant personal data is requested or retained.
You can request access to your personal data, ask for corrections, request deletion of data we no longer need, or opt out of marketing communications at any time through your account settings or by contacting support.
LGExch uses cookies to keep your session active, remember your preferences and analyse platform performance. No tracking cookies are used to profile you across third-party websites outside LGExch.
LGExch operates an online gaming and sports betting platform serving Pakistani players. When you use LGExch — whether to register an account, deposit PKR, place a bet on a PSL match, spin slots, or contact support — you share personal information with us. This Privacy Policy explains what that information is, how it is used, with whom it may be shared, and what rights you have over it.
This policy applies to all users of the LGExch platform, regardless of whether you access it through a desktop browser or a mobile device. By registering an account or continuing to use LGExch after this policy has been updated, you confirm that you have read and understood its contents.
This Privacy Policy should be read together with the LGExch Terms and Conditions, which form the full contractual framework governing your use of the platform. Where the two documents overlap on data-related matters, this Privacy Policy governs.
LGExch collects different categories of personal data depending on your activity on the platform. Below is a clear breakdown of what is collected and in what context.
When you create an LGExch account, we collect your full name, date of birth, email address, mobile number and a username of your choosing. This information is necessary to create and manage your account, verify your identity and communicate with you about your account activity.
To comply with our Know Your Customer obligations and to process withdrawals, we may request a copy of your CNIC (Computerised National Identity Card), passport or driving licence. In some cases, a recent utility bill or bank statement may be requested as proof of address. These documents are used solely for identity verification purposes.
We record all deposits and withdrawals made through your account, including the payment method used (JazzCash, Easypaisa, Raast, Bank Transfer, debit card or mobile wallet), the amount in PKR, the date and time of the transaction, and the transaction reference. This data is retained for audit, fraud prevention and dispute resolution purposes.
We maintain records of your gaming and betting activity — game sessions, bet amounts, wins, losses, bonus usage and wagering history. This is used to manage your account, calculate VIP tier status, investigate disputes and identify unusual activity patterns.
When you access LGExch, we automatically collect certain technical information including your IP address, device type, browser version, operating system and session timestamps. This data is used for security monitoring, fraud detection and platform performance analysis.
If you contact our support team via live chat or email, we retain records of those communications for quality assurance, dispute resolution and training purposes. These records are associated with your account.
The personal data LGExch collects is used for specific, legitimate purposes. We do not process personal data in ways that are incompatible with the purposes for which it was originally collected.
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, mobile number, date of birth |
| Identity verification (KYC) | CNIC, passport, proof of address |
| Processing PKR deposits and withdrawals | Payment method details, transaction records |
| Delivering gaming and betting services | Account data, gaming history, session data |
| VIP programme management | Wagering history, account activity |
| Fraud prevention and security monitoring | IP address, device data, transaction patterns |
| Customer support | Account data, communication records |
| Marketing communications (opt-in only) | Email address, preferences |
| Platform performance and analytics | Anonymised usage data, session data |
Marketing communications — including promotional emails about bonuses, PSL season offers and VIP rewards — are sent only to players who have opted in. You can withdraw this consent at any time through your account notification settings or by contacting support.
LGExch processes personal data on the following legal grounds:
LGExch does not sell your personal data to any third party. However, to operate the platform effectively, certain data is shared with trusted service providers and partners in the following circumstances:
When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, Bank Transfer or a debit card, relevant transaction data is shared with the payment processor to complete the transaction. Each payment partner operates under its own privacy and security standards. LGExch only shares data that is strictly necessary to process the specific transaction.
Games available on LGExch are supplied by third-party software providers. When you launch and play a game, basic session data such as your player ID, bet amounts and game results may be shared with the game provider's servers. This is necessary for the game to function correctly and for disputes to be resolved using server-side logs.
To complete KYC checks, LGExch may use a third-party identity verification service to validate documents you submit. Only the specific documents and data required for verification are shared, and these partners are bound by strict confidentiality obligations.
Where fraudulent activity is suspected, LGExch may share relevant account and transaction data with financial institutions, fraud prevention networks or relevant authorities as part of an investigation. This is done only where necessary and proportionate to the suspected activity.
LGExch may disclose personal data if required to do so by a valid legal process, such as a court order or official investigation. In such cases, we will share only the minimum data required to comply and will notify the affected player where permitted by law to do so.
All financial transactions on LGExch are conducted in PKR. Supported payment methods include JazzCash, Easypaisa, Raast, Bank Transfer, debit cards and approved mobile wallets. LGExch takes specific precautions around payment data given its sensitivity.
Full payment credentials — such as complete card numbers, JazzCash PINs or Easypaisa wallet passwords — are never stored on LGExch servers. Where card details are processed, this is handled entirely by a PCI-DSS compliant payment gateway. LGExch only retains a transaction reference, the payment method type, the amount in PKR and the timestamp, which are necessary for your transaction history and withdrawal processing.
Deposits must be made from payment accounts registered in your own name. Where a mismatch between the account holder name and the payment source is identified, the transaction may be flagged for manual review, which can delay processing. Keeping your payment methods and account details consistent with your registered name avoids these delays.
Transaction records are retained for a minimum period to meet financial record-keeping requirements. These records are accessible to LGExch compliance and finance teams only and are not shared with any party outside those described in Section 5 of this policy.
LGExch retains personal data only for as long as it is needed for the purposes for which it was collected, or as required to meet legal and compliance obligations. The general principles governing our retention periods are as follows:
When data is no longer required and the retention period has elapsed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
LGExch uses cookies — small text files stored in your browser — to make the platform work properly, remember your preferences and understand how players use the site. Here is a straightforward breakdown of the cookies we use:
These are required for the platform to function. They keep you logged in during your session, maintain your language and region preferences, and ensure that security tokens work correctly. Without essential cookies, the platform cannot operate. These cookies cannot be disabled.
We use anonymised analytics data to understand which pages are visited most, how long players spend in different sections, and where technical problems occur. This data is aggregated and cannot be used to identify individual players. It helps us improve the platform experience over time.
These cookies remember your display preferences, such as your preferred deposit method or notification settings, so you do not need to reset them on every visit. They are not used for tracking or profiling across other websites.
LGExch does not use third-party advertising cookies or cross-site tracking technologies that follow your activity outside the LGExch platform. If you wish to control cookies, most browsers allow you to view and manage stored cookies through their settings. Disabling essential cookies will affect your ability to log in and use the platform normally.
Protecting your personal and financial data is a core operational priority at LGExch. The platform employs multiple layers of security to minimise the risk of unauthorised access, data loss or misuse.
All data transmitted between your browser and LGExch servers is protected using TLS (Transport Layer Security) encryption. Sensitive data stored on our servers is encrypted at rest. Access to personal data within LGExch's systems is restricted to authorised staff only, on a need-to-know basis, and all access is logged for audit purposes.
Our platform undergoes regular security assessments to identify and address vulnerabilities before they can be exploited. Payment processing is handled by PCI-DSS compliant partners, which means card and wallet data is processed to the highest industry security standard.
While LGExch maintains robust security measures, no online platform can guarantee absolute security. You also have a role to play in keeping your account safe: use a strong, unique password, do not share your login credentials, and contact support immediately if you suspect unauthorised access to your account.
If you believe your LGExch account has been accessed without your permission — for example, if you notice unexpected bets placed, a changed password or unusual withdrawal requests — contact our support team immediately through live chat or email. We will investigate promptly, secure your account and keep you informed of any action taken.
As an LGExch account holder, you have meaningful rights over your personal data. These rights can be exercised by contacting our support team, and we aim to respond to all requests within a reasonable timeframe.
To exercise any of the above rights, contact LGExch support via live chat or email. We may need to verify your identity before processing certain requests, to ensure that data is only disclosed or modified in response to the genuine account holder.
LGExch is strictly intended for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal information to LGExch without your knowledge, please contact our support team immediately.
Upon receiving a credible report of underage registration, LGExch will suspend the account, investigate the matter, and take appropriate action including deletion of any personal data collected from the minor, subject to any legal retention obligations that may apply.
We take our responsible gaming commitments seriously. Protecting younger people from accessing adult gambling platforms is part of that commitment. More information about our approach is available on the Responsible Gaming page.
LGExch may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable legal requirements, or to improve clarity. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.
Where changes are material — for example, a significant change in how data is used or shared — we will communicate this through a notice on the platform prior to the changes taking effect. For minor clarifications that do not affect how data is processed, we may update the policy without a separate announcement.
Continued use of LGExch after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with an update, please stop using the platform and contact support to discuss closure of your account.
If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the LGExch support team.
For self-exclusion requests and responsible gaming support, please visit our dedicated Responsible Gaming page or raise your request directly with our support team — these are always handled with priority.